Returns & Exchanges
At COOFANDY, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed items. If your fit isn't perfect, we are committed to making it right through a simple exchange or full refund process.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is in its original, sellable condition.
Ship the Items
Print your prepaid shipping label, attach it securely to your package, and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing